Privacy policy

Effective date: 17 August 2026

Introduction

Tiny Tangles (Pty) Ltd ("Tiny Tangles Handmade", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, process and protect your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA), and other applicable South African laws.

This Privacy Policy applies whenever you visit our website, place an order, communicate with us, or otherwise use our products and services. Tiny Tangles Handmade is powered by Shopify. By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect — Full name, email address, telephone number, billing and delivery addresses, payment and transaction information, order details, communications, and website usage data (IP address, browser type, cookies, analytics).

How We Use Your Personal Information — To process and fulfil orders, communicate with you, process payments, arrange delivery, improve our website, detect fraud, send marketing (where opted in), and comply with legal obligations.

Sharing Your Personal Information — We do not sell, rent or trade your personal information. We share only where necessary with: Shopify, payment service providers, courier partners, website hosting/analytics providers, professional advisers, and government authorities where required by law.

How We Store Your Information — We use secure systems and appropriate technical and organisational safeguards. No method of electronic storage is completely secure.

How Long We Keep Your Information — Only as long as necessary to fulfil orders, provide support, comply with legal obligations, resolve disputes, and maintain required records.

Cookies — Our website uses cookies to remember preferences, improve functionality, analyse traffic, and personalise your experience. You can disable cookies in your browser settings.

Data Security — We take reasonable technical and organisational measures to protect your personal information. We cannot guarantee absolute security.

Your Rights (POPIA) — You have the right to access, correct, delete your personal information, withdraw consent, object to direct marketing, and lodge a complaint with the Information Regulator of South Africa.

Third-Party Links — We are not responsible for the privacy practices of third-party websites linked from our site.

Children's Privacy — Our products are purchased by adults for children. We do not knowingly collect personal information from children under 18.

Changes to This Privacy Policy — We may update this policy from time to time. Updates take effect immediately upon publication.

Contact Us Tiny Tangles Handmade — a trading name of Tiny Tangles (Pty) Ltd Email: info@tinytangles.co.za