Shipping policy
Effective date: 17 August 2026
Shipping Policy
Thank you for shopping with Tiny Tangles Handmade. As every Tiny Tangles product is lovingly handcrafted, many of our items are made to order. This Shipping Policy explains how production, shipping and delivery work.
Processing Times
As each Tiny Tangles Handmade product is individually handcrafted, production times vary depending on the product, current order volume and seasonal demand. Estimated production times will be communicated before, or at the time your order is confirmed. If your order includes both ready-made and made-to-order items, we may ship everything together once all items are complete unless otherwise agreed.
Shipping Within South Africa
We currently deliver throughout South Africa using trusted courier partners. Delivery is available to most physical addresses. Some remote or outlying areas may require additional delivery time or may incur additional courier charges.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address, parcel size and current courier rates. From time to time, Tiny Tangles Handmade may offer free or promotional shipping. Any such promotions will be clearly displayed on our website and subject to the stated terms.
Delivery Times
Once your order has been completed and dispatched, estimated delivery times are generally:
- Major cities: 1–3 business days
- Regional areas: 2–5 business days
- Remote locations: 3–7 business days
These timeframes are estimates only and may vary due to courier delays, weather conditions, public holidays or circumstances beyond our reasonable control.
Order Tracking
Where available, a tracking number will be provided once your parcel has been dispatched. Tracking updates are supplied by the courier and may occasionally be delayed.
Delays & Force Majeure
Tiny Tangles Handmade cannot be held responsible for delays caused by circumstances beyond our control, including courier delays, severe weather, public holidays, strikes, load shedding, natural disasters or civil unrest.
Delivery Information
Customers are responsible for providing accurate delivery details. Tiny Tangles Handmade cannot accept responsibility for failed or delayed deliveries resulting from incorrect information. If a parcel is returned due to incorrect details or failure to collect, the customer may be responsible for reshipping costs.
Lost or Damaged Parcels
If your parcel arrives damaged, appears tampered with, or items are missing, please notify us within 48 hours of delivery with photographs where possible. Where a parcel is confirmed lost by the courier, we will work with the courier to investigate and determine an appropriate resolution.
International Shipping
Tiny Tangles Handmade currently ships primarily within South Africa. International shipping may become available in future — contact us for a quotation. Any customs duties or import taxes remain the responsibility of the customer.
Contact Us
Tiny Tangles Handmade — a trading name of Tiny Tangles (Pty) Ltd Email: info@tinytangles.co.za